Cancelling Your Session (registered users only):
Text STOP to 65565 within 5 minutes to cancel an active parking session.
Outside of the 5 minute STOP timeframe, users are unable to change any parking transaction details once the parking session has been confirmed.
If you have parked under the wrong location, vehicle license plate, or parking space/stall, please start a new parking transaction with the correct details.
Please note that all refunds, for corporate and personal accounts, including duplicate parking transactions requests, are subject to the refund policies laid out by the Parking Operator.
PayByPhone has no authority to directly issue refunds on the Parking Operator’s behalf. Please contact the parking organization to discuss potential reimbursement.