If you received a ticket, please check your transaction to ensure that the location, license plate/stall and time, corresponds with the information listed on the notice. Follow the directions on the ticket. Should you need to access your parking transaction history, please login to www.paybyphone.co.uk.
If you login to the account and do not see a transaction, it is possible that the transaction was not confirmed. It is important to wait for a confirmation message to appear. If you are on the IVR (automated telephone service), the message will state ‘your transaction has been processed.’ If you are on the mobile web/App, a message is displayed stating ‘Your parking has been started.’
If you received a ticket despite valid parking payment, you must contact the parking provider.
Please note: PayByPhone cannot not handle Penalty Charge Notice (PCN) appeals on behalf of the parking operator. We can confirm that payment was successful and investigate any anomalies, but ultimately, you must reach out to the parking provider.