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  1. PayByPhone Support UK
  2. My Account
  3. Account FAQ's

Articles in this section

  • Guest Accounts
  • My account is in a suspended status, why?
  • I'm trying to create an account online but it keeps saying user exists.
  • How do I delete my account?
  • I didn't receive a SMS reminder text
  • I'm receiving text message or emails about parking transactions that are not mine.
  • Can I add another phone number to my account?
  • Can I change the phone number that's registered to my account?

I'm trying to create an account online but it keeps saying user exists.

If you get a message that ‘user already exists’ it could be related to an old account that was not removed from the system, a mistaken number entry, or a recycled phone number.

Contact PayByPhone Support with the phone number, and we can look into this for you.

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Related articles

  • How do I delete my account?
  • Guest Accounts
  • Can I add another phone number to my account?
  • Update Contact Details
  • Parking History and Receipts
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