Frequently Asked Questions
- Do all of the drivers in the fleet need to create an account?
- Vehicle Upload Error List
- Driver Upload Error List by email
- After payment has been authorised, is there any way to change a vehicle if the driver has made a mistake choosing the vehicle to park?
- Can drivers see the credit card number?
- What happens if a driver pays for a business parking session with their personal credit card?
- How many vehicles can I have linked to a driver’s account?
- How can fleet managers get data on where drivers have parked and used the business account?
- For tax and traceability purposes, can account owners download 1.5 and 7 years' reports?
- Are reports automated?
- How often are reports generated?
- How do I switch vehicles if I already have a Business Approved vehicle?
- How can a driver get a refund?
- Are PayByPhone Business payments secure, is it credit card PCI compliant?
- Are all business vehicles accessible to all drivers or are vehicles assigned to single users?
- Who adds the credit card number into the app used by drivers?
- Can I pay for vehicle parking with a business credit card or a personal credit card?
- Can I have a business credit card for business vehicles and a personal credit card for personal vehicles?
- How do I make a payment for parking?
- Can rental cars be added to the business parking account?
- How long will it take to add new vehicles to the list of approved vehicles? In the case of last-minute rental cars, can it be done quickly?