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  • Park
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  • How it works
  • Locations
  • For business
  • Help
  • Park Now
  • Account
  • Register
  • Register
  1. PayByPhone Support UK
  2. PayByPhone Business
  3. Frequently Asked Questions

Frequently Asked Questions

  • Do all of the drivers in the fleet need to create an account?
  • Vehicle Upload Error List 
  • Driver Upload Error List by email
  • After payment has been authorised, is there any way to change a vehicle if the driver has made a mistake choosing the vehicle to park?
  • Can drivers see the credit card number?
  • What happens if a driver pays for a business parking session with their personal credit card?
  • How many vehicles can I have linked to a driver’s account?
  • How can fleet managers get data on where drivers have parked and used the business account?
  • For tax and traceability purposes, can account owners download 1.5 and 7 years' reports?
  • Are reports automated?
  • How often are reports generated?
  • How do I switch vehicles if I already have a Business Approved vehicle?
  • How can a driver get a refund?
  • Are PayByPhone Business payments secure, is it credit card PCI compliant?
  • Are all business vehicles accessible to all drivers or are vehicles assigned to single users?
  • Who adds the credit card number into the app used by drivers?
  • Can I pay for vehicle parking with a business credit card or a personal credit card?
  • Can I have a business credit card for business vehicles and a personal credit card for personal vehicles?
  • How do I make a payment for parking?
  • Can rental cars be added to the business parking account?
  • How long will it take to add new vehicles to the list of approved vehicles? In the case of last-minute rental cars, can it be done quickly?
PayByPhone Support UK Submit a request