We have recently become aware of several fraudulent companies masquerading as PayByPhone on Google.
These companies are using advertising to trick people into visiting a website that pretends to be the PayByPhone site. It is not.
These sites then require you to register, then ask you for your credit or debit card details and charge you a subscription. PayByPhone does not provide any subscription service and we will never charge your card without your authorisation.
We are working with the relevant authorities to have these sites removed, however, in the meantime we would urge you to exercise caution when providing your credit or debit card details online in case the site is fraudulent.
Rest assured the authentic PayByPhone site remains a secure platform, which is PCI level 1 compliant - the highest level of security for processing payments. All cardholder data is heavily encrypted. We are audited yearly to ensure our compliance with the security standards.
To avoid these scams, the safest and most secure way to use PayByPhone remains:
- Download the PayByPhone app directly from the App Store or Google Play Store
- Visit our website by entering PayByPhone.co.uk directly into the search bar.
- Dial 0330 400 7275 to use our automated phone line.