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  1. PayByPhone Support UK
  2. PayByPhone Business
  3. Frequently Asked Questions

Articles in this section

  • Do all of the drivers in the fleet need to create an account?
  • Vehicle Upload Error List 
  • Driver Upload Error List by email
  • After payment has been authorised, is there any way to change a vehicle if the driver has made a mistake choosing the vehicle to park?
  • Can drivers see the credit card number?
  • What happens if a driver pays for a business parking session with their personal credit card?
  • How many vehicles can I have linked to a driver’s account?
  • How can fleet managers get data on where drivers have parked and used the business account?
  • For tax and traceability purposes, can account owners download 1.5 and 7 years' reports?
  • Are reports automated?
See more

After payment has been authorised, is there any way to change a vehicle if the driver has made a mistake choosing the vehicle to park?

No, the driver needs to submit a secondary payment and contact PayByPhone to submit a request for refund eligibility.

For more information on parking an incorrect vehicle, click here.

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Related articles

  • I have parked using the incorrect vehicle or entered the incorrect number plate, what should I do?
  • Can drivers see the credit card number?
  • How many vehicles can I have linked to a driver’s account?
  • Driver Upload Error List by email
  • Vehicle Upload Error List 
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