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  1. PayByPhone Support UK
  2. Resident Visitor Permits
  3. Business & Resident Visitor Permits FAQs

Articles in this section

  • I believe my allocated zone is incorrect.
  • I have been asked to provide supporting documentation. What does this mean?
  • Can I use the service even though I don’t have a mobile phone or computer?
  • My app doesn’t display the Permits option.
  • My phone doesn’t support the PayByPhone app.
  • I can’t create an account because my email address is already recognised.

I have been asked to provide supporting documentation. What does this mean?

If you have been asked to provide supporting documentation it is because we have been unable to automatically verify you using the information provided or because you have not provided a date of birth. Supporting documents include bank statement, utility bill or tax document from the past three months.

 

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Related articles

  • How to Register for Resident Visitor Permits
  • How to purchase Visitor Permits
  • My app doesn’t display the Permits option.
  • I believe my allocated zone is incorrect.
  • Can I use the service even though I don’t have a mobile phone or computer?
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