If you see that the PayByPhone app is having difficulty connecting to a network or our servers, it could be because your device is attempting to connect to an open WIFI signal close by (like a coffee shop for example). When this occurs, your device will toggle between your mobile network provider’s network and the open WIFI looking for the strongest signal.
To solve this, either disable WIFI, which will force the device to the cellular network, or move closer to the WIFI signal to strengthen the connection.
We recommended waiting about 30 seconds so that your phone can adapt to the network.
You can troubleshoot by launching paybyphone.co.uk from a web browser and see if the experience is similar.
If your device cannot connect to a either a mobile netowrk or WIFI network, please call our automated phone service at 0330 400 7275. A customer support agent can assist you with parking your vehicle.