Parking charge refunds can only be made at the discretion of the Parking Operator. If you need to request a refund, please click here to submit a refund request to the PayByPhone Customer Support Team who will investigate this on your behalf.
PayByPhone does not own the car parks, we are unable to authorise refunds on behalf of the Parking Operators. In the event the Parking Operators does not authorise a refund, you will have the option to contact them directly for further information.