Changing the Language of the PayByPhone App

The PayByPhone app is available in the following 11 languages:

• English (UK)
• English (US)
• French
• Chinese Simplified
• Chinese Traditional
• Spanish
• Punjabi
• German
• Italian
• Welsh
• Flemish

The language that PayByPhone appears in is set by the default language of your mobile phone.

So, for example to view the PayByPhone app in Welsh the device operating system would also need to be set to Welsh.

The process for changing the device language on iOS and Android is as follows:

Changing the Language of the PayByPhone iOS App

1. From the Home Screen click Settings
2. Scroll down and click on General
3. Scroll down and click on Language and Region
4. Click on iPhone Language and you will be presented with a list of language options
5. Select the language you would like to set as default
6. You will be asked to confirm this
7. Your device language is now changed and the PayByPhone app will be updated

Note: You may need to close the PayByPhone app and reopen it for this change to take effect.

Changing the Language of the Android iOS App*

1. From the Home Screen click Settings
2. Scroll down and click on General Management
3. Click on Language and Input
4. Click on Language
5. Click on Add Language and you will be presented with a list of language options
6. Select the language you would like to set as default
7. You will be asked to confirm this
8. Your device language is now changed and the PayByPhone app will be updated

Note: You may need to close the PayByPhone app and reopen it for this change to take effect.

*This process may vary slightly depending on the version of the Operating System