Forgotten Password

If you have forgotten your password, you can reset it using the PayByPhone app or website in a few simple steps.

iOS App

1. Open the PayByPhone app
2. Click Sign in
3. Click Forgotten Password or PIN?
4. Will be asked to enter the mobile phone number your account is associated with
5. Click Send Via SMS
6. You will be sent a Password Reset link via SMS – click the link in the message
7. You will be asked to enter a new password
8. You will be asked to confirm your new password
9. Click Reset Password
10. You will receive confirmation that your password has been successfully reset
11. You can login using your new password

Android App

1. Open the PayByPhone app
2. Click Sign in
3. Click Forgot Password
4. You will be asked to enter the mobile phone number your account is associated with
5. Click Reset
6. You will be sent a Password Reset link via SMS – click the link in the message
7. You will be asked to enter a new password
8. You will be asked to confirm your new password
9. Click Reset Password
10. You will receive confirmation that your password has been successfully reset
11. You can login using your new password

Web

1. Go to paybyphone.co.uk
2. Click Sign in
3. Click Forgot Your Password
4. You will be asked to enter the mobile phone number your account is associated with
5. Click Reset Password
6. You will be sent a Password Reset link via SMS – click the link in the message
7. You will be asked to enter a new password
8. You will be asked to confirm your new password
9. Click Reset Password
10. You will receive confirmation that your password has been successfully reset
11. You can login using your new password

Mobile Web Screenshots

Desktop Website Screenshots