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Creating an Account via Phone

Creating a PayByPhone account allows you to store your account details along with your vehicle registration number and payment information, making it quick and simple to park. An account also gives you access to other features such as setting Favourite Locations, accessing your Parking History and registering for Auto Payments.

To register via our automated phone service, please ensure you have a valid credit or debit card to hand and your vehicle registration number. Then:

  1. Call 0330 400 7275 or the telephone number on the PayByPhone sign nearest to you
  2. If this your first time using the service, you will be asked to press *
  3. Please then select either
    • 1 to setup an account
    • 2 to hear the PayByPhone Terms and Conditions
  4. Press 1 to set up an account and you will be asked to create a four-digit PIN (personal identification number)
  5. Enter your four-digit PIN by press the corresponding numbers on your phone’s keypad
  6. You will be asked to enter your 16-digit card number using your phone’s keypad
  7. You will be promoted to enter the two-digit expiry month
  8. You will be promoted to enter the two-digit expiry year
  9. You will be promoted to enter your Vehicle Registration Number

    Note     If you are using a Blackberry please press *

  10.  You can enter your Vehicle Registration Number using your phone’s keypad. For each letter or number, press the corresponding key and you will then be asked to confirm it with a second key press. 

Example:         For A press 2 followed by 1

                        For E press 3 followed by 2

                        For 8 press 8 followed by 4

The interactive voice system will guide you through this step.

  1. Once you have entered your Vehicle Registration Number press #
  2. The interactive voice system will repeat the Vehicle Registration Number you have entered back to you
  3. If it is correct press 1 to confirm or press 2 to re-enter
  4. You will then be asked if you would like to receive text message reminders. Press 1 to confirm yes or 2 to amend
  5. If you choose to amend your text options, you will be given two further options:
    1. To receive SMS Reminders, press 1 to Confirm or 2 to Turn Off
    2. To receive SMS Receipts press 1 to Confirm or 2 to Turn Off 

Your PayByPhone account is now created. You have the option to create a parking session - press 1 - otherwise end the call.

Note The system automatically recognises the phone number you are calling from each time you dial in, and this will be your account number.